Support Center

How can we help?

Choose a support channel below or browse our help topics to find the assistance you need.

Email Support

Send us an email and our team will respond within 24 hours.

Submit a Ticket

Create a support ticket to track your request from submission to resolution.

Documentation

Browse our FAQ, guides, and API reference for self-service answers.

Service Level Commitments

Initial response within 24 hours

Resolution target: 72 hours for standard priority

Critical issues: 4-hour response time

24/7 monitoring for system incidents

General Inquiry

Account questions, product information, and general help

Technical Support

API issues, integration help, and platform troubleshooting

Security

Security concerns, vulnerability reports, and access issues

Data Requests

Data exports, retention questions, and HIPAA-related requests

Integrations

EMR connectivity, webhook setup, and third-party integrations

Have an existing ticket?

Track the status of your support request